Case High-Tech Market

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Hight-Tech Market

Customer

Semiconductor equipment design and manufacturing company in Netherlands.

Assignment

Improve perception of the quality delivered by the company in the minds of customers

Initiate and execute activities that will change the focus from cost of Non-Quality

Improve the perception of quality with in the organization

Deliverable

Design and deliver a program along with various stakeholders of the organization to shift the quality strategy from Defense to Offence as well as shift the focus from customer quality to Customer confidence.

Team

4 Experts with varying background. Assessment, program design and Execution. Create internal processes and governance to enable long term behavioral change to embed quality in end-to-end process rather than in one function.

> 2000 consultancy hrs.